Our hardware warranty policy may be found here.

To return a defective product, please register a new RMA ticket. To start the RMA process you should be logged in the same account that you have used to purchase your items originally in order. You will be able to check the status of your returns from your RMA tickets history.

All defective products being returned for replacement must be returned in their original packaging with original software, power units, cabling and other items intact, or else we will not be able to replace the item.

Please place the RMA number on the outside of the shipping box before returning it to us. Please insure the return for the proper value amount. Failure to do so may void the warranty if damage occurs during shipment.

RMA ticket numbers are valid for a maximum of 30 days.

Send all RMA packages to:

WILIBOX Returns
Veiveriu 150 - IIIa.
Kaunas, LT-46391
Lithuania