|
|
|
| SOFTWARE |
WILIBOX provides expert technical support for WILI users and customers. We offer assistance that includes consultations, configuration of WILIBOX products, problem analysis and solution.
All WILI users are advised to visit our forum, where most common questions are answered and easily explained.
FREE SUPPORT
If you have purchased any of WILIBOX products, you will get
free support for the first 10 days after the purchase. Free support
includes consultations on installation and setting up of the requested
configuration, as well as the problem analysis and solution for it.
Refer to the Free support package for details:
| Incidents |
5 |
| Communication |
forum, e-mail, support system |
| Limits |
up to 5 man hours/month |
| Hours |
9-17 CET |
| Days |
business |
| Response time |
2 days |
| Duration |
10 days |
| Applied to |
all WILIBOX products |
|
EXTENDED SUPPORT
Any WILI customer is provided with the possibility to extend the support of WILIBOX products for
month(s) or full year. Only the Extended support users may get support by phone
and an unlimited incident support. The Extended support includes priority
response to the reported software tickets, setting up and testing of the requested
configuration, problem analysis and solution, investigation of new feature requests.
You will also be guided on how to configure any of WILI products.
Refer to the Extended support package for details:
| Incidents |
unlimited |
| Communication |
phone, e-mail, support system |
| Limits |
up to 10 man hours/month |
| Hours |
9-17 CET |
| Days |
business |
| Response time |
1 day |
| Duration |
months/year |
| Applied to |
all WILIBOX products |
| |
|
|
| |
|
