WILIBOX strength is built on three cornerstones:

PROCESS
Definite product development process assures always on time product.

QUALITY
Automated and manual testing assures always top quality product.

SUPPORT
Issues registering and tracking system assures always in touch with support product.

PROCESS

WILIBOX product development Process is started with the analysis of requirements for a certain product and is terminated by the end of life of that product.

Process phases:

Process is maintained by tools:

Requirement management tool: Reqman

• Always up to date product specification
• Simple requirement management per project and version
• Compare product specification and reports

Development intranet system: TRAC

• Indicating daily activity on open projects
• Changes in the source code
• Open and resolved tickets
• Per project tickets statistic and reports
• Hosting and tracking changes in projects documentation

Source code manager: Subversion SCM

• Integration with project lifecycle tracking system TRAC
• Cooperative project development
• Ability to track project status remotely
• Efficient handling of binary files

Maintenance and support tool: RT tracker

• Simple report registration
• Customer change request management
• Direct response and contact with customer

QUALITY

WILIBOX quality assurance includes:

• Process: test plans, test scripts, testing, regression testing, test report
• Manual testing: functional, GUI and usability testing
• Automated testing: AutoTestLab covers 70% WILI OS functionality
• Documentation

SUPPORT

WILIBOX service and support covers:

• Full-time support engineers
• Simple issues registration
• Issues administrating and tracking system (RT tracker)
• Customer change requests managing (CCR)
• Prompt response on new CCR’s, real estimates and solutions
• Always direct contact with customer